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2008.08.04(Review of 2005.05.16 edition)
Greetings!
When was the last time you had a really pleasant shopping experience or received service that left you with a genuinely warm glow inside? Such experiences help to create that most precious of all commodities - loyal customers, the topic for the week!
CUSTOMER SATISFACTION 顧客満足(度)
- Customer satisfaction is the positive feeling customers have when a product or service meets their needs and expectations.
- customer satisfaction とは、商品やサービスが顧客の需要と期待に合致したときに顧客が受ける好ましい印象、つまり、顧客満足度のことです。
- (marketing executive giving a presentation)
Although customer satisfaction is still high, it has dropped slightly since the beginning of the year. - Our most recent customer satisfaction survey shows that most people are very happy with our service.
- The study concludes that improved customer satisfaction leads to greater retention, reducing the need for expensive advertising.
Satisfied?